Do Values matter? The question “How should Paces be, that parents will invite us into their lives?” has intrigued me before. In essence, this is a question about our Values. How we present ourselves, how we are perceived, of course, matters. Customer satisfaction is crucial. Similarly, there can surely be no need to argue that we should comply with our statutory responsibilities. Likewise, that we should be well-run, aspiring to excellence in our services, needs no emphasis. In recent weeks,... Read more →